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Refund Policy

At CreateCater, we value your time and commitment. Please review our refund policy before booking:

1. Cancellations

  • Bookings canceled 24 hours or more before the scheduled start time are eligible for a full refund.

  • Cancellations made less than 24 hours before the start time are non-refundable.

2. Booking Changes

  • Requests to reschedule must be made at least 12 hours in advance.

  • Last-minute changes (under 12 hours) are not guaranteed and are subject to studio availability and management approval.

3. No-Shows

  • If you do not show up for your scheduled session and no prior notice was given, the booking is non-refundable.

4. Equipment or Service Issues

  • If a technical issue or service problem occurs due to CreateCater's fault, we will offer partial refunds or rescheduling options, based on the situation.

For any concerns or special circumstances, please contact us directly at 213-298-7099 or info@createcaster.com.

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